Contact
A ticket number, a named officer, and a clock.
Write to us about an application, a lender, our site or your data. Every message gets a reference and a reply from a person within two working days.
Support
Application status, reference numbers, changing your details, anything about using the site.
support@loankard.com
Monday to Saturday, 9:30 am – 6:30 pm IST
Privacy requests
To see, correct or delete what we hold, or to withdraw a consent. Quote your LoanKard reference if you have one.
Registered office
NexaEx Digital Services Pvt Ltd
Address published on incorporation records.
Send us a message
Don't include your PAN, Aadhaar, card number or any password. We never need them, and we delete messages that contain them.
Grievance redressal
If you're not happy with the answer.
Three levels, each with a time limit. You don't have to go through them in order if the matter is serious, and you can always go to the RBI directly.
- Support desk — reply within 2 working days
Email support@loankard.com. You get a ticket number immediately and a substantive reply within two working days. Most issues end here.
- Grievance Redressal Officer — acknowledged in 2 days, resolved in 30
Not resolved, or not resolved well? Write to grievance@loankard.com with the ticket number. Our Grievance Redressal Officer reviews it personally and gives you a written decision within 30 days of your first complaint.
- The lender and the regulator
If your complaint is about a lender's decision, conduct or charges, we give you the contact for that lender's grievance or nodal officer — regulated lenders must have one. If a regulated entity does not resolve a complaint within 30 days, you can file with the RBI's Integrated Ombudsman Scheme at cms.rbi.org.in.